D'Artagnan Reviews

I bought wagyu beef burgers. They were supposed to be good, however the burgers had bone in them like cheap hamburger.

I placed an order for some meat for my family and I for a special occasion. The package was supposed to deliver on Thursday but didn’t end up delivering. Since the company is closed over the weekend, I couldn’t call, and getting an email back is nearly impossible because they work by business days. I contacted through email and finally they answered and were straight up nasty and rude because I didn’t contact them the day of “delivery”. As if it’s my fault that I did not get my food. Never using this company again. Their customer service is horrible and extremely rude. If you’re working in customer service, expect issues!!! Don’t be rude and blame the customer for something completely out of their control!!!

I placed a duck foie gras order to be delivered December 9, for the Xmas holidays: Two 8 oz oval terrines of duck foie gras. Instead, I received HALF DUCK FAT and half foie gras -see photo-. On top of that, BOTH foie gras were VERY BITTER: NEVER again!

Had a prime rib roast arrive a day late and it was thawed. We did not want to refreeze and we were not ready to cook. They immediately set up another delivery even though it was shipping companies fault.
Great customer service.

After FedEx screwed-up my delivery, before I even contacted them, D’Artagan issued an instant refund.
I’ll definitely order from them again, in particularly their excellent foie gras products.

Never again.

Ordered hanger steaks, and a capon. Top dollar.

The steaks arrived with broached packaging and the capon, which was supposed to weigh a minimum of 6 ponds was 2 pounds under weight.

When I contacted customer service, they offered to refund the difference in price for the under weight capon, but not the whole price.

After much arguing I pointed out to them that shipping underweight items across state lines was a federal issue.

I got my refund.

Poor quality customer service and care. I had a package of meat arrive as a gift with the meat not chilled and unsafe to eat. D'Artagnan stated to my father the purchaser of the gift that they would only refund half of the order. This is unacceptable.

NEVER order from Dartagnan. I was promised a delivery for 8 veal porterhouse chops yesterday, 7/7, for a dinner party tonight, 7/8. I was told today there was a delay because of "4th of July business." I was then promised by Fed Ex the chops would arrive by 8:00 tonight. Nothing. No explanation. Nothing. Dinner party ruined. If Dartagnan can't rely on their delivery service to complete a transaction then NEVER, I repeat, NEVER, use them. I spent $200 for a special dinner for friends and was bitterly disappointed. Avoid them at all costs. They just cost me a bundle for nothing.

I pulled out a frozen steak from my freezer, which I bought from dartagnan. It was mostly hard fat. I wrote them and they told me that
1) I needed to tell them the code from the package the steak was in and
2) I need to send them photos and
3) that any complaints needed to be told to them within five days of purchase!

How is a customer supposed to know this?
The steaks I've bought from them are really terrible. They used to be a good company, but the meats I've gotten are mostly fat and not the good fat, but the very hard fat. I don't know what's going on, but their reputation as a great source of meats is on the slide down. I'm not sending any photos to prove to them how bad their meat is. I just will not buy from them again. They lost a customer.

Anyone reading this will now knows that dartagnan makes you go through hoops if you have a bad steak. If you buy from them, you'll have to write down the information from the package and do it within five days. Whoever heard of this? This is very bad customer service. But, it doesn't matter. I won't be a customer.

I purchase Berkshire Pork Boneless Smoked Ham, Half
and it was disgusting. It was grey looking and slimy.
I am going to throw away and I would like to get reimbursed for $38.99.
The quality of food is really slipping down.!!
That’s too bad.